We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from our website.

Visiting Our Website

When you visit our website, some personal information is collected automatically to help the site function properly and to help us understand how it’s being used. This may include information about your browser, device, network, IP address, and the pages you visited before and while using the site.

We also collect information about how you interact with the website, such as clicks, pages viewed, scrolling behaviour, searches, and timestamps. This information is used to improve our website, content, and user experience.

Our website is hosted by Squarespace, who collects and processes this information on our behalf in order to operate, protect, and improve their platform and services.

Cookies

Our website uses cookies and similar technologies—small files stored on your device when you visit a website.

Some cookies are essential and always active, as they are required for the secure operation of the site. Other cookies, such as analytics and performance cookies, are only used if you consent via our cookie banner. These help us understand website traffic and usage patterns.

Purchasing Physical Products

When you purchase a physical product from our website, we collect personal information necessary to process and ship your order. This may include your name, email address, phone number, billing and shipping address, and details relating to your purchase (such as product specifications or weight).

This information is shared with Squarespace, our website hosting provider, so they can provide commerce and shipping services. As you move through checkout, your billing and shipping address may be auto-completed using the Google Places API to improve your checkout experience.

Payments, Taxes & Fraud Prevention

We use Squarespace as our commerce platform. Squarespace works with Stripe, a third-party service provider, to process payments and perform automated tax calculations. This may involve collecting information such as your name, billing and shipping address, and product tax codes associated with your purchase.

We also use Squarespace Payments, which is supported by third-party providers including:

• Stripe, for payment processing

• Sift, for fraud monitoring and detection

These providers may receive and process your personal information in accordance with their own privacy policies.

Customer Accounts

If you create a customer account on our website, we collect personal information to improve checkout efficiency and customer support. This may include your name, email address, phone number, billing and shipping addresses, and order history.

This information is shared with Squarespace so they can provide website and account management services.

Abandoned Cart Emails

If you enter your email address during checkout or are logged into your customer account, add an in-stock item to your cart, and then leave the website without completing your purchase, you may receive an automated reminder email within 24 hours.

These emails allow you to return to your cart and complete your purchase. You can unsubscribe from these messages at any time using the link in the email.

Marketing Communications

We may send you marketing emails from time to time. You can unsubscribe from these emails at any time by clicking the unsubscribe link included in each message.

Your contact information is shared with Squarespace, our email marketing provider, so they can send communications on our behalf and help us manage our relationship with you.

Transactional Emails

We may send you essential service-related emails, such as:

• Order confirmations and shipping updates

• Account creation notices

• Password resets or account updates

These emails are necessary to provide our services and cannot be unsubscribed from. They are sent via Squarespace on our behalf.